Shipping policy
SHIPPING POLICY
Last Updated: June 2026
Thank you for shopping with Pet Mall.
ORDER PROCESSING
All orders are processed within 1–3 business days after payment is received and verified.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be extended. If there is a significant delay in processing your order, we will contact you by email.
SHIPPING TIMES
Estimated delivery times:
United States:
5–12 business days
International Orders:
7–20 business days
Please note that delivery times are estimates and are not guaranteed.
Shipping times may vary due to customs clearance, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
ORDER TRACKING
Once your order has been shipped, you will receive a tracking number by email.
Please allow up to 48 hours for tracking information to become available after shipment.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
Pet Mall is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping information, please contact us immediately at:
LOST OR DELAYED PACKAGES
If your package is delayed, please allow additional time for the carrier to complete delivery.
If your package appears lost, please contact us and we will work with the shipping carrier to investigate the issue.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer.
DELIVERED BUT NOT RECEIVED PACKAGES
If tracking information shows that a package has been delivered but you have not received it, please:
• Verify the shipping address provided at checkout.
• Check with household members or neighbors.
• Contact the shipping carrier directly.
Pet Mall is not responsible for packages marked as delivered by the carrier.
DAMAGED ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the item and packaging.
We will review the issue and work to provide an appropriate solution.
CONTACT INFORMATION
For questions regarding shipping, please contact:
Pet Mall
Email:
yourstoresure@gmail.com
Address:
2350 Brown Avenue
Santa Clara, California 95051
United States